Privacy Policy

We take our information security very seriously. Read about our policies regarding use of cookies and how we protect our customers’ details here.

What information do we ask for?

When you make a booking with AirportHotels.com, we will ask you for your name, postal address and email address. We will also ask for your telephone number, in the event that we need to contact you with regards to your booking.

We will also need your credit or debit card details, including the long card number on the front, the cardholder name as it appears on the card, expiry date and security number. Debit card users may be asked for the start date and issue number of the card.

How do we protect customer information?

AirportHotels.com operate using a secure software server SSL (Secure Socket Layers). This software encrypts all the information that you enter into our site before it is sent to us, and is only decrypted once it reaches our server.

To ensure your online safety, we have Firewall security software to protect our internal information from the Internet. AirportHotels.com will not bring up a ‘security alert’ message, and you will see a padlock icon in the bottom left hand corner of your browser, so you know that we are a secure site.

Will AirportHotels.com use my information for direct marketing?

We will only use the information you have provided us with if you have given us permission to do so. We will always ask your permission first. In the run up to your holiday, AirportHotels.com will send you a single email with details of third party links that we believe may be of use to you. If you sign up to any promotional prize draws, you will be notified of secondary partners at the time of signing up, and you may be contacted by them as a result. If you wish to unsubscribe from such contact, other than our normal services, please feel free to write to us or unsubscribe online.

Will AirportHotels.com disclose any information to third parties?

AirportHotels.com will only provide external suppliers with your information for the purpose of your booking. Your details will not be passed on to other companies for marketing purposes, unless you have specified otherwise. We will not disclose your credit/debit card details unless we believe that the law requires it.

Does the AirportHotels.com site use cookies?

AirportHotels.com does use temporary cookies during the booking process. Refer to Cookie Central for further information.

How we use cookies

AirportHotels.com use temporary cookies to enhance your user experience as you use our site. Cookies are small text files stored on a computer which hold your details in a coded form (rather than your personal information) to improve the way that the site works.

Can we use them?

We will ask your permission before implementing the use of cookies. You may delete or block all cookies, although this will affect the way that the site works and may restrict your access across the website.

Cookies for web metrics

AirportHotels.com use cookies to measure web analytic tools, such as, how often users visit www.airporthotels.com, how long they stay on the site,and which pages they use. This information then feeds into how we adapt our site to improve its usability for your needs.

Cookies for Logging In

We use cookies to identify the Travel Agents who work with us when they log in to our booking system. We do this in order to track their bookings.

Cookies for Content

External sites may feature on AirportHotels.com and these may use cookies to identify how people are using their site. Youtube is an example of the type of site which we may feature.

Personal Interaction Cookies

Cookies help our users by offering ‘auto-fill’ options when you fill in forms or answer questions on our site. AirportHotels.com may also place a cookie on your machine when you provide us with your email address (if you have opted to receive communication from us). This way, the next time you visit www.airporthotels.com, we’ll send a link direct to your email address to save you having to manually enter all of your details again.

More Information

For further information about cookies, please see www.allaboutcookies.org.

Contact Us

If there is anyrthing that you are still unsure about, or would like further information on, please contact us at:

AirportHotels.com
Alliants Ltd
Universal Marina
Crableck Lane
Sarisbury Green
Southampton
Hampshire
SO31 7ZN